Shipping Policy

At Kooky Kibble Co NZ, we're committed to providing high-quality pet food products and exceptional service. To ensure that your orders are delivered in a timely and efficient manner, we have implemented the following shipping policy: 

Shipping Options: We offer shipping via Ninja Van within Singapore. All orders will be shipped from our warehouse in Northstar @AMK, 7030 Ang Mo Kio Ave 5#02-53, Singapore within 1-3 days of purchase.

Shipping Rates: The shipping rates for orders will vary based on the weight of the package and the shipping destination. Shipping rates will be calculated and displayed during checkout. Currently, we offer Free Shipping to all parts of Singapore depending on min spend. 

Delivery Times: Please note that delivery times are estimated and are not guaranteed. Wishbone Pet Foods is not responsible for any delays caused by shipping carriers or unforeseen circumstances such as weather conditions or natural disasters.

International Shipping: At this time, we do not offer international shipping.

Order Tracking: Once an order is shipped, customers will receive a confirmation email with tracking information. 

Damaged or Lost Packages: Kooky Kibble SG is not responsible for any packages that are damaged or lost during transit. If a package is lost or damaged, customers should contact the courier to file a claim. However, we will do our best to assist customers in resolving any issues related to damaged or lost packages.

Returns and Refunds: Please refer  for our returns and refund policy.

If you have any further questions or concerns, please do not hesitate to  email us at sayhello@kookykibble.com.sg. We are committed to providing our customers with the best possible service and are always happy to assist.