Frequently Asked Questions
1. Who We Are
What is Kooky Kibble?
At Kooky Kibble Co, we believe good food shouldn't go to waste. That's why Kooky Kibble is made up of a medley of broken and misshapen kibble from different pet food formulas. Normally, misshapen or broken kibble is discarded simply because it does not fit conventional cosmetic standards. But we believe even kooky-looking kibble deserves to be eaten, not tossed out. So while the food may look funny on the outside, Kooky Kibble is perfectly safe, healthy, and delicious for pets to eat.
What is Kooky Kibble made of?
We use a delicious blend of New Zealand and Australian-sourced ingredients in our dog and cat food products. Each bag will vary in ingredients made up of the following: Meats (Lamb, Beef, Venison or Kangaroo), Fish (Salmon or Ocean Fish), Poultry (Duck, Turkey or Chicken), Meat Meals, Animal Fat (for Omega-6 fatty acids), Vegetables (Peas, Potatoes or Tapioca), Superfoods (Flaxseed, Apples, Cranberries, Blueberries, Kelp, Spinach, Turmeric), Natural Flavour, Brewers Dried Yeast, Minerals, Taurine, DL-Methionine, Vitamins, Natural Preservatives (Mixed Tocopherols for added freshness, Rosemary Extract, Tea Extract, Spearmint Extract).
Because this is a blend of different pet food formulas, our fat and protein levels will vary per bag.
Typical nutrient analysis for Grain-free cat food for Cats of All Life Stages:
Crude Protein 30-45%
Crude Fat 10-20%
Crude Fiber (max) 6%
Moisture (max) 10%
Why is Kooky Kibble so affordable?
At Kooky Kibble Co, we believe good food shouldn't go to waste. That's why Kooky Kibble is made up of a medley of broken and misshapen kibble from different pet food formulas. Normally, misshapen or broken kibble is discarded simply because it does not fit conventional cosmetic standards. But we believe even kooky-looking kibble deserves to be eaten, not tossed out. So while the food may look funny on the outside, Kooky Kibble is perfectly safe, healthy, and delicious for pets to eat.
Since Kooky Kibble is made of a medley of pet food seconds/discards, we are able to reduce food waste, promote sustainably-made products, and maintain pocket-friendly prices for fellow pet parents.
What brand of seconds do you use?
Since we partner with a private label business, their customer information is proprietary to their clients and not for us to share. However, if you have any questions about the food, we'd love to share them with our team of animal nutritionists for more details. 😊
What sizes does Kooky Kibble come in?
You can view our bag sizes and prices here.
2. Orders
How to order Kooky Kibble?
1. Visit our products page here.
2. Select your desired item and quantity then click add to cart.
3. When you’re ready to check out, go to your cart and click check out.
4. Input your email, delivery address, and mobile number for order confirmation
5. Input your payment details
6. Add a discount code if applicable
7. Select Place Order
8. Once paid, you will receive an email confirming your order and payment.
9. For shipping, please expect your order to arrive in 5-7 business days.
I can’t place an order online.
We’re sorry to hear you’re experiencing some website issues.
Please provide us with more details and a screenshot of the glitch you are experiencing via email at sayhello@kookykibble.com.sg.
If the issue persists, we can help place an order on your behalf with instructions on how to process payment via email.
Where is my order?
We process shipping within 2 business days of purchase.
Orders for shipment will be delivered within 5-7 business days for urban areas or longer for rural areas
Kindly expect an email with your tracking number once the assigned courier has picked up your order.
For more information, you can view our Shipping Policy here.
How do I return or exchange my order?
We're sorry to hear that you're not completely satisfied! Please reach out to our customer service team within 30 days of purchase for assistance with returns or exchanges. Kindly read our Returns/Refunds policy here for more details on how to return or exchange your order.
What is your Returns/Exchange policy?
Return and Refund Policy
We understand that not all purchases work out as expected. If you are dissatisfied with your order, please refer to our policy guidelines below.
All refund/return requests must be made within 30 days of purchase. To request a refund or exchange, please email sayhello@kookykibble.com.sg and provide the following information:
1. Name, Address, Phone Number, Email
2. The original Invoice or Order #
3. Items and quantity purchased
4. Whether it is a refund or return request and for which item(s)
5. Reason for refund or return request
For Returns:
To be eligible for a return, your item must:
1. Be in its original, unopened, and undamaged condition.
2. Have been purchased within the last 30 days
3. Include a copy of the receipt or proof of purchase
4. Have been an incorrect item delivered
Please note that we cannot accept returns on:
1. Opened or used products.
2. Items purchased on sale or with a discount.
3. Custom orders or personalized items.
Please note that if you return a product because you don't want it, you'll need to bear the cost of return shipping. Our policy will cover returns for damaged, defective, or incorrect items.
Please review our policies before requesting a return or exchange on your item. Once received, your request will be processed and evaluated by our team. In some cases where a refund or exchange is requested, you may need to return the product to us.
If this is necessary, we will provide you with a return shipping label via email or ask you to send it to our Northstar @AMK, 7030 Ang Mo Kio Ave 5 #02-53, Singapore. Please try to use the original packaging where possible.
Please keep in mind the following information regarding exchanges:
We will process the exchange within 5 business days of receiving the returned product. It may take up to 10 business days to receive the exchanged product, depending on shipping times.
For Refunds:
To be eligible for a refund, please identify if your item is:
1. Defective: If the product is defective, you may be eligible for a refund.
2. Incorrect item received: If you receive the wrong product, you may request a return instead.
Please note:
1. Refund requests will be reviewed on a case-to-case basis.
2. Refunds will be issued for the item’s actual purchase price.
3. We are not able to refund the original shipping charges.
4. Refunds will be processed within 5 to 7 business days.
5. Credit will be issued back to the account you used for the original payment
. 6. Credit posting typically occurs within 5 to 7 business days but may take up to 2-3 weeks based on your payment method.
You will receive a refund confirmation email from our third-party processor once it has been processed. If you do not receive a confirmation email, please check your spam folder, as these tend to get redirected into spam or junk occasionally.
How do I cancel my order?
To cancel your order, please contact our customer service team at sayhello@kookykibble.com.sg as soon as possible.
Please note, orders can only be canceled before they are processed for shipping. If we are unable to cancel your order before then, we will reach out to you for any new arrangements. Thank you!
Are samples for dog food or cat food available?
At the moment, we don't offer samples for sale. However, keep an eye on our website and social media channels for news! In the meantime, if you have any specific questions about our product or would like more information, please feel free to ask. We're here to assist you!
I’m missing an item from my order
We're sorry for the oversight! Please reach out to our customer service team at sayhello@kookykibble.com.sg with the following order details, and we'll promptly investigate and resolve the issue for you.
1. Photo of the package you received
2. Photo of the invoice you received
3. Customer Order #
Once sent, kindly allow use some time to get back to you. Please, rest assured, we will keep you informed as soon as we know more. Thank you!
The courier delivered my order to the wrong address
We understand the frustration! Please contact our customer service team at sayhello@kookykibble.com.sg immediately with your order details, and we'll work with the courier to resolve the issue and ensure you receive your order.
The courier did not deliver my order
We apologize for the inconvenience! Please check the tracking information provided and contact the courier directly for further assistance. If you need additional help, feel free to reach out to our customer service team at sayhello@kookykibble.com.sg.
3. Payment
How do I pay for my order?
You can pay for your order online with a credit card.
What payment options are available?
Currently, we accept Mastercard, Visa, and American Express.
4. Shipping and Promos
Do you offer free shipping?
Yes, we offer free standard shipping on orders with more than 1 bag of pet food within Singapore! For orders with only 1 bag of pet food, a standard shipping fee applies, starting at $7.99.
How do I save more?
Here are some great ways to save on your Kooky Kibble purchase:
Sign up for our email newsletter here and get 5% off your first purchase.
Follow us on social media and get exclusive updates on the latest sales, promos, and discounts.
5. Feeding Guides And Nutritional Information
Is Kooky Kibble grain-free?
For cats, we offer both grain-free and with-grain options for cats of all life stages. Shop them here.
How do I switch my dog or cat to Kooky Kibble?
Transitioning your pet to Kooky Kibble is easy! Gradually mix increasing amounts of Kooky Kibble with your pet's current food over 7-10 days until fully transitioned.
Is Kooky Kibble safe for dogs and cats?
Yes, Kooky Kibble is formulated to meet the nutritional needs of both dogs and cats, providing a balanced diet for optimal health.
Is Kooky Kibble certified by the AAFCO?
Yes, all the pet food formulas used in making Kooky Kibble meet the AAFCO standards for adult dogs and cats of all life stages.
Is Kooky Kibble for kittens?
Our Kooky Kibble cat food is formulated for cats of all life stages. If you have a weaning kitten, please keep in mind that weaning kittens need age and breed-specific levels of protein and fat to support their growing needs. Since Kooky Kibble is made with a blend of different pet food formulas, we cannot guarantee each blend will have the appropriate amount of nutrients needed for a weaning kitten. Once your kitten is fully weaned and ready to transition to dry food, we hope you'll give Kooky Kibble a try!
Is Kooky Kibble safe for dogs or cats with allergies?
Since Kooky Kibble is made from a medley of broken or misshapen kibble from different pet food formulas, this means it is made with a blend of different premium proteins and natural ingredients. We cannot guarantee that your dog or cat might not have an allergic reaction to the ingredients. If you know which specific ingredients are safe for your pet, take a look at our list of ingredients here:
Grain-Free Cat Food for Cats of All Life Stages:
Meats (Lamb, Beef, Venison or Kangaroo), Fish (Salmon or Ocean Fish), Poultry (Duck, Turkey or Chicken), Meat Meals, Animal Fat (for Omega-6 fatty acids), Vegetables (Peas, Potatoes or Tapioca), Superfoods (Flaxseed, Apples, Cranberries, Blueberries, Kelp, Spinach, Turmeric), Natural Flavour, Brewers Dried Yeast, Minerals, Taurine, DL-Methionine, Vitamins, Natural Preservatives (Mixed Tocopherols for added freshness, Rosemary Extract, Tea Extract, Spearmint Extract)
If your pets are not allergic to any of these ingredients, consider slowly mixing in Kooky Kibble with their current pet food over 7 days. This way you can monitor your pet’s initial reaction to the new blend.
Can I feed Kooky Kibble to dogs or cats with medical conditions (diabetes, renal care, etc.)?
Since Kooky Kibble is sustainably made using a blend of different pet food seconds, we do not recommend it for dogs or cats with specific health conditions, such as diabetes, renal care, or other medical needs. This is because each batch of Kooky Kibble will have varying levels of protein, fat, and other nutrients per batch.
Is Kooky Kibble good for dogs or cats that are picky eaters?
Our picky pet customers love Kooky Kibble and your picky eater might love our food too! Since Kooky Kibble is made from a medley of broken or misshapen kibble from different pet food formulas, this means each bag will be a buffet of flavours that pets love. If your other pets do not have any unique dietary needs, you can consider mixing Kooky Kibble with their favourite pet food. This way, it helps keep daily meals new and interesting for your pets while still staying pocket-friendly for you.
Does Kooky Kibble taste different with every batch?
Yes, since Kooky Kibble is made up of a medley of broken and misshapen kibble from different pet food formulas, this means the taste of each batch will vary from time to time. We cannot guarantee the taste will be consistent with every batch, but please rest assured that Kooky Kibble is always healthy and safe for your pets to eat. We recommend allowing more time for your pet's tummy to transition between each batch. The best way to transition is to slowly mix the new food with the current food in 25, 50, and 75% increments across 7 days.
This way, your pet's tummy has an easier time adjusting to the varying quantities of natural ingredients used per batch. If your pets prefer a more consistent flavour experience with every feeding, you may want to consider mixing Kooky Kibble with another pet food. This way, it helps keep daily meals taste more consistent for your pets while still staying pocket-friendly for you.
How much Kooky Kibble do I feed my cat?
Here are two ways you can check our feeding guide for cats!
1. You may refer to the feeding guide on the bag.
2. Visit our website here, select the product you purchased, and scroll to the very bottom of the page to see the feeding guide.
If you have any specific questions, please feel free to send us a message. Our team of animal nutritionists are happy to help!
Do you have a low fat food, a low protein food, a high protein food or a high fat food option?
If your pet requires a special diet that requires fixed levels of nutrients, we do not recommend switching them to Kooky Kibble. Since Kooky Kibble is made from a medley of broken or misshapen kibble from different pet food formulas, we cannot guarantee that the levels of proteins and fat will be consistently the same with every batch.
How do I store Kooky Kibble?
If your pet needs some time to crunch through their bag of Kooky Kibble, we do recommend decanting the kibble into smaller, airtight containers. This will help extend the food's shelf life and help prevent overexposure to air, heat, and moisture.
Here's a quick guide to help you determine what works best for you and your pets:
If you prefer dry storage:
1. Keep the food in its original bag and store the bag in an airtight container, preferably food-grade plastic or stainless steel. (The bag helps add another layer of protection.)
2. Keep this container away from direct sunlight, humid areas, extremely cold or warm areas, and away from household chemicals.
If you want to freeze the food:
1. Decant the kibble into airtight Ziploc bags and store the bags in an airtight container in the freezer.
2. Portion the food into daily meal rations and defrost as needed. This way you only defrost what you need per day, preventing the rest of the food from spoiling from the constant exposure to air and moisture.
3. Remove as much air as possible from each Ziploc bag. (Using small Ziploc bags will make this easier.)
If you do treat your pet to a bag of Kooky Kibble, please remember to gently transition your pet to the new food. Add the new food to your pet's current food in 25%, 50%, and 75% increments over 7-10 days. This helps their tummy slowly adjust and allows you time to observe whether your pet takes well to the new food. We hope this helps you decide if you'd like to give our food a try! Please feel free to reach out for any further questions. We'd love to hear more about your pets too!
What percentage of protein comes from animal ingredients?
Since Kooky Kibble is made up of a medley of broken and misshapen kibble from different pet food formulas, we cannot provide specific percentages of how much crude protein is sourced from meat, meal, or vegetables.
Here are the typical nutrient analyses of each recipe:
Grain-free cat food for Cats of All Life Stages:
Crude Protein 30-45% Crude Fat 10-20% Crude Fiber (max) 6% Moisture (max) 10%